Product returns

Purchased from the gudrsveikals.lv shop and changed your mind? You can return the item within 14 days without giving any reason.

This procedure applies to consumers, i.e. natural persons who purchase for non-business purposes, and applies to the return of goods of satisfactory quality. If the product is defective, please see the "Received a defective product?" section below.

How to return a product

1. Write to us. Within 14 calendar days of receiving the item, send a free-form notice of withdrawal from the contract by email to [email protected]. Please specify your order number, full name, and address. If you paid for the goods by credit card, please also indicate the bank account to which we should refund the money.

If multiple items ordered in a single order are delivered separately, the 14-day period is calculated from the day of receipt of the last item.

2. Prepare the item. Include all components, accessories, and manuals, and if possible, pack the item in its original packaging.

3. We arrange the return. Upon receiving your notification, we will contact you to coordinate the pickup of the item. If it is more convenient for you, we can agree on an alternative return method.

4. Refund. Upon receiving your notice of withdrawal from the contract, we will refund all payments received from you under the contract, including standard delivery costs, no later than within 14 days.

Where the refund is issued. The money is refunded to the same bank account from which we received the payment. If you paid by credit card, we will transfer the money to the bank account specified in the notice. By providing it, you agree to receive the refund into that account.

Who covers return shipping costs

The direct costs of returning the product are covered by the buyer.

The pickup fee for bulky items depends on the weight, dimensions, and distance. We will provide the exact price before collecting the item.

What condition the item must be in

You may unpack and inspect the product only to the extent necessary to establish its nature, characteristics, and functioning – in the same manner as would be permitted in a regular physical store.

We recommend returning the complete set of the product, including accessories and manuals, in its original packaging.

Received a defective product?

Write to us by email at [email protected], provide your order number, describe the defect noticed, and attach photos or a video showing the defect. Upon receiving the claim, we will respond within 15 calendar days.

Tip: inspect the parcel together with the courier upon receipt. If you notice any damage, note it on the consignment note and draw up a damage report.

Withdrawal form

You may use our standard withdrawal form, but this is not mandatory – any other clear statement setting out your decision to withdraw from the contract is sufficient.

Download withdrawal form (PDF)

If you have any questions, please contact our customer support team by phone at +371 63898824 or by email at [email protected].